Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn

Both Verizon and HTC are experimenting with remote diagnostics and tech support. Big Red will be offering the tool to owners of the LG Revolution first. The VS910ZV8 update delivers a number of changes, but the most notable new feature is the integration of Verizon Remote Diagnostics. Now, when a customer calls support, the technician (or script follower, as the case may be) on the other side can take control of the user's device to troubleshoot or demo apps. And, just in case you're paranoid about handing over the keys to your handset, the tool only collects info such as battery temp, OS version and what apps are installed -- your contacts and other personal data are safe from prying eyes. HTC plans to offer similar capabilities on its phones, but through LogMeIn Rescue. Future handsets from the company will come with the app preinstalled so that HTC's own technicians can diagnose issues and tweak settings. For more details on the Revolution update hit up the source link and check out the PR after the break for the low down on HTC's initiative.

Update: It looks like the Droid Charge will also be getting an update soon that will install Verizon Remote Diagnostics. This could be a pretty quick roll out.

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Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn originally appeared on Engadget on Tue, 20 Mar 2012 10:39:00 EDT. Please see our terms for use of feeds.

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